Lost your earplugs? How to fix it (and prevent it)

You search your coat pocket, your bag and the car, but they’re gone. Losing custom earplugs is annoying, because you can’t just pick up a new set at the chemist. Fortunately you usually don’t have to start all over again. Below you can read in three steps how to get a new set, and how to stop it happening again.

Lost your earplugs? How to get a new set

1. 1With the loss guarantee: report the loss. Did you take out the loss guarantee at your fitting, less than a year ago? Then fill in the loss guarantee form. You get a one-off replacement set and only pay the excess.
2. 2Without the loss guarantee: order a new set from your impression. We keep your impressions for 2 years. If you were fitted in that time, we make a new set via order an extra product without a new fitting, with 10% off (not on in-ears and CENS).
3. 3More than 2 years ago: book a new fitting. Then we take new impressions during a free appointment. That has an advantage too: your ear canal changes over the years, so a fresh impression fits exactly again.

What does it cost with the loss guarantee?

You take out the loss guarantee at your fitting, for €13. You’re then covered against loss for 1 year from the fitting date. You can use it once for a whole set, or twice for half a set. The excess depends on the purchase price of your earplugs:

For products with electronics, such as in-ear monitors and the Audinc Ride, the loss guarantee is not available. Losing just a filter isn’t covered either. All conditions, and which excess applies per product, are in our service policy.

How to avoid losing them

Most earplugs don’t get lost in a club or at work, but in a trouser pocket, on a bedside table or in the washing machine. A few habits make that a lot less likely.

• Always use a case. All our earplugs come with a storage case. Want something sturdier or smaller? Our shop has a hard case and a soft case.
• Hang the case on your keyring or bag. Then you always have your earplugs with you and they're never loose in your pocket.
• Choose a cord. On many models with grips you can have a detachable cord added. Take them out for a moment and they hang around your neck instead of falling on the floor.
• Give them a fixed place. At home always in the same dish, at work in the same compartment. If something has a fixed place, you don't have to look for it.
• Choose a colour that stands out. A transparent earplug is nicely discreet, but also hard to find. Yellow, orange or blue you spot straight away. Which colours are available, you can read in hard or soft custom earplugs.

If you also keep your earplugs clean after use, they last longer too; here’s how in how to clean earplugs.

Having new earplugs made

Were you fitted a long time ago, or do you want a spare set straight away? How a fitting works, you can read in fitting earplugs: how it works. You’ll find all models at custom earplugs.