We're Here to Help
Answers about your custom earplugs, orders, fittings, and care — all in one place.
Most-read answers
- Can I just walk into your office? FAQ
- How does the free filter change at Audinc work? Service & Warranty
- How do I place the earplugs in my ears? Manuals
- What is the warranty on Audinc earplugs? Service & Warranty
- How long will it take for my order to be ready? FAQ
- How much do the earplugs attenuate? FAQ
Arrange it directly
Comfort issue, repair, loss, filter change or a reorder: pick the form and we’ll get to work.
- Report a comfort problemAre your earplugs uncomfortable? Describe the issue and we’ll find a solution together.
- Report a loss (warranty)Lost your earplugs and took out the loss warranty? Submit your claim here.
- Request a repairSomething wrong with your earplugs or Bluetooth set? Describe the problem and we’ll help.
- Request a filter adjustmentWithin 3 months of delivery we adjust your filters free of charge. Tell us what you need.
- Order an extra productFitted less than 2 years ago? Reorder easily — with 10% off.
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