At Audinc, everything revolves around protection. Usually that means your ears — but we are just as careful with your personal data. This page explains which details we ask for, why we need them, and what we do and above all do not do with them. No small print, no legal mumbling. Just a clear story.
Questions after reading? Email us at [email protected]. We are happy to listen to you. Listening in is something else entirely.
Who are we?
Audinc consists of two companies working closely together:
- Audinc Netherlands B.V., based in Eindhoven, the Netherlands (Chamber of Commerce 88504301) — responsible for the webshop, sales and customer service.
- Audinc International Ltd, based in Paphos, Cyprus — home to our own lab, where we make your products to measure.
Together they make sure your data is handled properly, as described in this policy. This policy applies to audinc.nl, audinc.be, audinc.de and audinc.eu.
Impressions and 3D scans of your ears
For custom earplugs we take an impression or 3D scan of your ears. That makes sense, because no two ears are alike — not even your left and your right.
We use your scan solely to make your products, in our own lab in Cyprus. So your data stays within the EU — just with a little more sunshine. We keep your impression or scan for two years, so you do not have to sit in the chair again for your next pair. We do not share it with anyone. Your ears remain yours.
Ordering in the webshop
If you order something from us, we need a few things from you. Not because we are curious, but because otherwise your order has nowhere to go.
- Your name — handy for the invoice. And then we know how to address you.
- Your address — so your order does not land on your neighbour’s doormat.
- Your email address — this is where your order confirmation, invoice and track & trace go.
- Your phone number — we only call or message you when it is genuinely needed for your order. Nobody appreciates quiet more than we do.
- Your payment details — payment runs through the secure environment of our payment partner. We only see your account number if we are refunding you.
Booking an appointment
Coming in to have impressions taken? You book your appointment through our online scheduling system (Trafft). For that we ask for your name, email address and phone number, plus the location and time that suits you. That way we know exactly when to have the chair ready.
Newsletter and contact
If you subscribe to our newsletter, we use your name and email address to keep you up to date on new products and offers. We only do that with your consent. You can unsubscribe at any time, with one click at the bottom of every email. We will not make a fuss about it.
Sending us an email or filling in the contact form? Then we keep your message for as long as we need it to help you properly.
Started our quote form but did not send it? Then we keep the details you had already filled in for up to 30 days, so we can ask whether you got stuck somewhere. We only do this if you had entered an email address or phone number — if you had not, we keep nothing. Would you rather we deleted it straight away? One email is enough.
Cookies
Cookies make no sound, but we would still like to tell you what they do. They are small text files placed on your device. On your first visit our cookie banner asks what we may place; only the necessary ones are always on.
- Necessary — we always place these. In practice that is one:
audinc_consent, which stores your choice for 180 days. The contents of your basket and your language choice are kept in your own browser. - Statistics — only with your consent. Google Analytics places
_gaand_ga_TZB654VZ79(400 days) to see which pages are visited. - Marketing — only with your consent. Google Ads places
_gcl_au(90 days) so we can see which advertisement led to an appointment or order, andIDEfrom doubleclick.net (390 days) for advertising beyond our own site.
Changed your mind? Cookie preferences sits at the bottom of every page, where you can adjust your choice whenever you like. Refusing or deleting them through your browser settings works too.
We keep a record of your consent for two years — the moment, your choice, your language and the domain. We do not store your IP address with it.
Which company visits our site
For business visitors we look at which company is behind a visit — not which person. To do so, our tool ProspectPro (Bedrijfsdata.nl, the Netherlands) matches the IP address of your visit against a register of company details such as company name, industry and location. That tells us which companies are interested in hearing protection at work. The legal basis is our legitimate interest (Article 6(1)(f) GDPR).
By default we do this without placing anything on your device: no identifier, and we do not listen in on what you type into forms. If you consent to statistics, ProspectPro additionally stores _stfv in your browser to recognise repeat visits from the same company. If you visit us from a home connection, this recognition simply returns nothing — a home connection belongs to no company.
Rather not? You can object to this; see Your rights below.
Who we work with
We never sell or rent out your data to others. Full stop. We do call on a few parties so we can do our work properly:
- our delivery partners, who bring your order to your door;
- our payment partner, who handles your payment securely;
- our scheduling system and our email tool;
- our accountant and hosting provider.
With all of these parties we have made clear agreements about the security of your data, laid down in a data processing agreement. They may only use your data for the purpose for which we share it. And where the law requires it — the tax authorities, for instance — we cooperate properly.
How long we keep your data
No longer than necessary. Specifically:
- Invoices and order details: 7 years, because the tax authorities require it of us.
- Impressions and scans of your ears: 2 years, in case you would like a new pair.
- Newsletter details: until you unsubscribe.
- Customer service contact: for as long as it takes to resolve your question fully.
- Unfinished quote requests: 30 days, then deleted automatically.
Your rights
It is and remains your data. So you may always:
- see which data we hold about you;
- have it corrected or completed;
- have it deleted, as far as the law allows;
- withdraw your consent;
- object to a processing activity, or have it restricted;
- take your data to another party (data portability).
Email your request to [email protected] — no need to raise your voice. We respond within 30 days. Not happy with how we handle your data? Then you can lodge a complaint with the data protection authority in your country. But naturally we would rather hear it from you first.
Security
We protect your data with appropriate technical and organisational measures: encrypted connections, secured systems and access only for those who genuinely need it. So you sleep as soundly as you do with your SleepzZ in.
Spotted something that is not right, or think you have found a vulnerability? Email us straight away at [email protected]. We will be grateful.
Changes
Sometimes we update this policy, for instance when we start doing something new or when the law changes. You will always find the current version on this page. This version dates from 1 August 2026.
Contact
Audinc Netherlands B.V.
Hastelweg 260D
5652 CN Eindhoven, the Netherlands
Chamber of Commerce 88504301
Audinc International Ltd
41, Alexandrou Ipsilanti
8020 Paphos, Cyprus
Reg. HE 439454
Email: [email protected]