Help Center
Request a filter adjustment
Within 3 months of delivery we adjust your filters free of charge. Tell us what you need.
Filter changes: free for 3 months
For the first 3 months after purchase you can change your filters free of charge, for example to lighter or heavier attenuation. After that you can order filters and swap them yourself.
You can send in your earplugs with your filter preference, or book an appointment at one of our locations — we then change the filters on the spot and check the fit at the same time.
Read more about service & warranty How it works
1
Share your filter preference via the form 2
Send them in or drop by: your choice 3
Filters changed and fit checked Need something else?
- Report a comfort problemAre your earplugs uncomfortable? Describe the issue and we’ll find a solution together.
- Report a loss (warranty)Lost your earplugs and took out the loss warranty? Submit your claim here.
- Request a repairSomething wrong with your earplugs or Bluetooth set? Describe the problem and we’ll help.
- Order an extra productFitted less than 2 years ago? Reorder easily — with 10% off.