Help Center

Request a repair

Something wrong with your earplugs or Bluetooth set? Describe the problem and we’ll help.

Optionally, upload photos of the defect here.

Max. 3 files, 5 MB each

On which side is the defect?

Within 1-2 (working) days you will receive a response from us.

Repairs & material warranty

The material of your earplugs is covered by a 2-year warranty: manufacturing faults and material defects are repaired free of charge. Normal wear, damage to electronics and cable breakage fall outside it — we still repair those, but at cost.

Describe the defect as precisely as possible, for example on your bluetooth set or filter housing. We will let you know whether it is covered and how the repair proceeds.

Read more about service & warranty
How it works
1
Describe the defect via the form
2
We assess whether it is covered
3
Repair and return of your set