Help Center
Report a loss (warranty)
Lost your earplugs and took out the loss warranty? Submit your claim here.
Loss guarantee: a replacement set through your coverage
Did you take out the loss guarantee (€13) during your fitting? Then you can request a replacement set up to 1 year after the fitting if you lose your earplugs. A deductible applies per product.
No loss guarantee? We can still help you quickly: we keep your impressions for 2 years, so we can produce a new set without a new fitting.
Read more about service & warranty How it works
1
Report your loss via the form 2
We check your coverage and impressions 3
You receive a replacement set Need something else?
- Report a comfort problemAre your earplugs uncomfortable? Describe the issue and we’ll find a solution together.
- Request a repairSomething wrong with your earplugs or Bluetooth set? Describe the problem and we’ll help.
- Request a filter adjustmentWithin 3 months of delivery we adjust your filters free of charge. Tell us what you need.
- Order an extra productFitted less than 2 years ago? Reorder easily — with 10% off.