Our warranty is comprehensive, but there are some things that are not covered by the warranty. Below you can read what is not covered.

Excluded from material warranty

Wear from normal use
Over time, materials may wear out, this is normal and not covered under warranty

Damage to electronics
Electronic components damaged for example by moisture or misuse

Cable breakage
Damage to cables due to pulling or kinking

Loss or theft
Lost or stolen earplugs will not be reimbursed. Unless of course a warranty insurance has been purchased

Own fault
Damage caused by careless handling or adjustments

Comfort guarantee after 6 months

Comfort complaints reported after the 6-month warranty period are no longer covered by the free comfort guarantee. We can then still adjust your earplugs, but there are costs involved.

In doubt?

Please contact us if you are not sure whether your situation is covered by the warranty. We will gladly think with you and find a solution together.