Service policy Audinc - Custom made products
Our hearing protection and In-ear solutions are custom made especially for you. Therefore, these products are not covered by the legal right of return: they cannot be returned or cancelled.
However, this does not mean that we will leave you out in the cold in case of complaints. If something is not to your satisfaction, you can use the following services:
Comfort Problems
Do you suffer from pressure points or does your hearing protection not sit comfortably? Then fill in our comfort problem form. Together we will look for a solution to make sure your hearing protection still feels comfortable.
Guarantee scheme (loss)
Did you make use of our guarantee scheme at the time of measurement? Then you are insured against loss for 1 year from the date of measurement, in which case please submit an application via our guarantee form.
The deductible is:
- Purchase price up to and including € 128.95 – excess € 25
- Purchase price from € 128.95 up to and including € 159.95 – excess € 35
- Purchase price above € 159.95 – excess 30% of the purchase value
The tiers apply to the purchase price of the earplugs themselves; extra options are not counted.
What that means per product:
- € 25 – Custom Porto, Custom SleepzZ, Dry Ears, Custom Klussen, Custom Motor and Custom Music
- € 35 – Custom Porto Protect, Custom Sleeves, Custom Impulse and Custom Pure Tones (including the Motor and Vliegen versions)
Important:
- The insurance is valid for 1 year from the date of measurement
- The guarantee scheme can be used 1 time per set
- Or 2 times for half a set
- The scheme is not available for products containing electronics: the Audinc Ride, the Audinc Ride Bluetooth, the In-ears, the Cens and the Custom Headset
Repairs
Is your product damaged or no longer working properly? Simply submit a request via our repair form.
Filter adjustments
Want to adjust the attenuation?
